BBB

Building a better business by understanding ‘that’ customer

Let’s tackle a very difficult but extremely important topic: the black hole customer and how to divorce them.
The science buffs among you are already well familiar with the scientific concept of the black hole: the astrological area that remains when very massive stars collapse at the end of their life cycle. After a black hole has formed, it can continue to grow by absorbing mass from its surroundings. Its gravitational force is so strong that nothing can escape, not even light, hence the name – black hole.

Business and legal watchdogs nurture budding partnership

Assistant Texas Attorney General Rosemarie Donnelly and Jay Sheppard of the BBB

 

By Jennifer Johnson
Beaumont Business Journal

Nov. 5, the day after being elected Jef­ferson County District Attorney, longtime lawyer and judge Bob Wortham announced his first order of business – forging a work­ing relationship with the Better Business Bureau of Southeast Texas.

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